The following Monday from when your order was placed.

We dispatch orders at the beginning of each week to ensure they reach your door in the freshest condition possible before the weekend. This occurs every Monday, unless it coincides with a public holiday, in which case the shipping day shifts to Tuesday.

After an order is placed, we receive a copy of it, and your orchids are handpicked from the nursery and set aside for you.

On Monday morning, all orders are packed, and Australia Post collects them from the nursery at 1:00 pm. Following the packing process, you will receive an automated email providing details of your order, along with tracking information.

Yes, a copy of your invoice will
be emailed to you.

We accept Visa, Mastercard, American Express, UnionPay, Apple Pay, Google Pay, PayPal, Afterpay, Zip, and Bank Deposit.

Currently, we do not provide discounts. Our pricing structure is designed to reflect the quality and value inherent in our offerings.

We believe in fair and consistent pricing for all customers to ensure equal access to our products. This approach allows us to maintain the high standards, innovation, and excellent customer service that defines our brand.

You can reach us by phone on 0426 117 235, or send us a message via our Contact Us page. Our team is available during nursery business hours.

We are unable to ship live plants to Western Australia, Tasmania or the Northern Territory due to strict quarantine inspection requirements in those states and territories.

Hardware, accessories and non-plant items can be shipped Australia-wide.

We do not ship outside of Australia

All orders are shipped from our nursery in Caboolture, Queensland.

Delivery times with Australia Post vary depending on the destination. Deliveries to major cities including Sydney, Brisbane, Gold Coast, Canberra, Melbourne and Adelaide typically arrive within 2-3 working days. For other cities and regional areas, the usual timeframe is 2-5 working days.

More remote interstate locations may experience longer delivery times. For further information, visit the Australia Post website.

We use Australia Post for our orders, with charges starting from $18.00. This cost covers picking and postage, as well as the use of packing materials to ensure your plants arrive in the best possible condition.

The overall cost may vary based on the postcode and the type of postage (Parcel Post or Express Post), along with the total weight of the order. This calculation is automatically determined by the website and is communicated at checkout.

No, we do not offer free shipping. We strive to maintain the affordability of our plants, and adding additional charges for shipping would be unfair to customers who shop locally.

This approach benefits all of our customers and simplifies our operations. We do provide the option to pick up your order directly from the nursery - select "LOCAL PICKUP - FREE" at checkout.

Local pickup is offered as a complimentary option to our customers as it helps us streamline our processes and eliminate shipping-related costs.

By choosing local pickup, you can enjoy the convenience of collecting your order directly from our retail centre located at 191 Dances Rd, Caboolture Qld, without incurring additional fees.

Please check your order carefully on arrival. If your plants arrive damaged, in poor condition, or are not those you ordered, contact us within 2 business days of receipt by phone or email. Please provide multiple clear photographs of the affected plants from different angles.

Do not dispose of any plants until your claim has been fully resolved. Our team will review your photographs and contact you to confirm next steps - the resolution will depend on the nature and extent of the issue.

Please note that contacting us via social media is not a substitute for phone or email contact.

We do not accept returns or offer refunds for plants purchased in error or where you have changed your mind after purchase. Please read all product descriptions carefully before ordering, including care notes and sizing information.

If you receive a plant that is not the variety you ordered, please contact us and provide photographs.

We will arrange a prepaid return shipping label and send the correct plant once the original is received back, subject to availability. If the correct plant is not available, a full refund of the product value will be issued.

Where plants are confirmed as dead or unsalvageable on arrival due to postal delays, we will offer a replacement of the same or equivalent variety (subject to availability, dispatched the following Monday) or a full refund of the product value where equivalent stock is not available.

Some cosmetic damage such as minor leaf bruising or wilting is a normal part of the shipping process and does not indicate a plant is unhealthy.

Where we assess a plant as recoverable, we will provide care advice and extend the claim window by a further 14 days. If the plant does not recover within this period, contact us again with updated
photographs for reassessment.

Flowers are a natural, perishable part of a living plant and may be affected during transit - vibration, temperature changes, and handling can cause blooms to drop or deteriorate. This does not constitute a fault with the plant.

You are purchasing the plant itself, not any flowers it may be carrying at the time of dispatch. The health of the plant on arrival is the basis for any return or refund consideration, not the condition of the flowers. A plant that arrives with damaged or dropped blooms but is otherwise healthy is not eligible for a return or refund.

Almost certainly not, and that is by design. When you purchase from us, you are buying a healthy, established plant of a known variety. Most of our plants are not in flower at the time of sale, because plants travel well in transit but flowers do not - shipping a plant in bloom risks damaging the blooms.

Occasionally, a plant will be in flower when your order is packed, and if so that's a bonus - but the flower is not what you're purchasing, and we can't guarantee it will survive the journey. What we can guarantee is that the plant itself will arrive healthy and will flower again in its own time.

We do also occasionally list flowering orchids specifically in our Flowering Orchids section when we have stock available at the time of listing.

No, we do not sell Monkey/Monkey Face Orchids.

Monkey orchids are native to the cloud forests of Ecuador and Peru, thriving at elevations of 1,000-2,000 metres. With Caboolture sitting at just 22 metres above sea level, growing them successfully at commercial volumes would require a specialised glasshouse setup. We prefer to focus on genera that thrive in our local conditions and will flourish when they reach your home.

Yes, we are open to the public.

We are open 6 days a week.

Monday - Thursday: 8am - 4pm
Friday - Saturday: 8am - 12.30pm

Our address is 191 Dances Rd, Caboolture, QLD 4510.

Appointments are not required, except for bus tours.

Yes. Contact Jennifer directly to arrange - 0426 117 235.